In today's digital landscape, where social media and online reviews hold significant influence, maintaining a positive brand image is paramount. Negative reviews and comments can dissuade prospects and have a negative impact on your brand's reputation. That's why effective Online Reputation Management (ORM) is crucial.
At 8020, we specialise in providing comprehensive ORM solutions designed to monitor and enhance your online reputation. We understand the importance of maintaining a positive brand tonality in the face of evolving consumer behaviours and online conversations.
Our team of ORM experts work diligently to monitor various online channels, including social media platforms, review sites, and other relevant digital spaces. By proactively tracking mentions, comments, and reviews, we identify and address any negative sentiment or issues swiftly and effectively.
Improved Positive Sentiment by 23%
Improved Positive Sentiment by +45%
Improved Positive Sentiment by +27%
Improved Positive Sentiment by +18%
Online reputation management ensures a consistent brand tonality by establishing guidelines and best practices for communication with customers in a social setting. It involves training and aligning staff responsible for managing the brand's online presence, monitoring online conversations, and responding within a TAT to maintain consistency across different platforms.